Our Address in Auckland

Level 11
Citibank Centre
23 Customs Street East
PO Box 3429 Auckland 1140
New Zealand
Phone:(+64) 9 307 1902
citinewzealand@citi.com

Customer Feedback and Complaints

Tell us what you think

Your satisfaction is very important to us, so we'd love to hear about positive experiences you've had with Citi New Zealand. Alternatively if we've let you down in some way we'd also like to know about it so we can do our best to resolve things. Our staff are committed to treating complaints seriously and resolving them as quickly and fairly as possible.

Talk to our Customer Care Manager

If you feel that a resolution has not been reached to your satisfaction, you can request the Citiservice (0800 248 444) Centre to pass your concerns onto our customer Care Manager or you can phone directly on 09 307 1902.

The Customer Care Manager will investigate and attempt to resolve your complaint, however if a 'stalemate' situation eventuates, you will be referred to the Banking Ombudsman, an independent party who looks at referred complaints on a case-by-case basis.

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This is the link to the Banking Ombudsman: www.bankomb.org.nz/